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Title
Text copied to clipboard!Broadband Technician
Description
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We are looking for a skilled Broadband Technician to join our team and support the installation, maintenance, and troubleshooting of broadband internet systems for residential and commercial customers. As a Broadband Technician, you will be responsible for ensuring reliable and high-quality internet connectivity by installing and configuring network equipment, running cables, and diagnosing technical issues. You will interact directly with customers, providing technical support and education on the use of broadband services and equipment. The ideal candidate has a strong understanding of networking principles, excellent problem-solving skills, and the ability to work independently or as part of a team. You should be comfortable working in various environments, including indoors, outdoors, and at heights, and be able to follow safety protocols at all times. Key responsibilities include performing site surveys, installing modems and routers, testing signal strength, and documenting service calls. You will also be expected to stay up to date with the latest broadband technologies and industry best practices. Strong communication skills and a customer-focused attitude are essential, as you will represent the company during service visits. Previous experience in telecommunications or a related field is preferred, but not required. Training will be provided for motivated candidates who demonstrate technical aptitude and a willingness to learn. If you are passionate about technology and enjoy solving technical challenges, we encourage you to apply for this rewarding position as a Broadband Technician.
Responsibilities
Text copied to clipboard!- Install, configure, and test broadband internet equipment.
- Perform site surveys and assess installation requirements.
- Troubleshoot and repair connectivity issues.
- Run and terminate cables in residential and commercial settings.
- Educate customers on broadband services and equipment usage.
- Document service calls and maintain accurate records.
- Ensure compliance with safety standards and company policies.
- Provide technical support and customer service.
- Stay updated on new broadband technologies.
- Collaborate with team members and supervisors.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Basic understanding of networking and telecommunications.
- Strong problem-solving and troubleshooting skills.
- Ability to work at heights and in various environments.
- Excellent communication and customer service skills.
- Valid driver's license and clean driving record.
- Physical ability to lift and carry equipment.
- Attention to detail and organizational skills.
- Willingness to work flexible hours, including weekends.
- Previous experience in a similar role is a plus.
Potential interview questions
Text copied to clipboard!- Do you have experience installing or maintaining broadband systems?
- Are you comfortable working at heights and in outdoor environments?
- Can you describe your approach to troubleshooting technical issues?
- How do you handle difficult customer interactions?
- Are you familiar with networking equipment such as routers and modems?
- Do you have a valid driver's license?
- Are you willing to work flexible hours, including weekends?
- What safety protocols do you follow during installations?
- How do you stay updated with new technologies in the field?
- Can you provide an example of a challenging installation you completed?
